Client Support
You may need information about a SunGard Higher Education solution at any time, which is exactly why we provide our clients access to product information anytime, from anywhere, via our online Client Support systems. The ActionWeb is a place for clients to raise questions, exchange ideas, find new product information, download documentation and software releases, and much more. Please note that these areas require a valid User ID and Password, and are intended for SunGard Higher Education clients only.
Client Training
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SunGard Higher Education's Premier Maintenance Program also offers our valued Banner and Matrix clients unprecedented choices. You can select from two distinct maintenance levels, one of which is sure to provide ideal support for your institution based on your service level goals and the complexity of any new initiatives you might be planning.
Client Login
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SCTNet Overview
SCTNet is a valuable on-line communication tool offered by SunGard Higher Education for all product users.
SCTNet is comprised of a spectrum of practical and useful discussion lists. This means you can focus your attention and valuable time on only the discussions which are appropriate for you. The discussion lists are an invaluable resource for the exchange of ideas and solutions among you and your colleagues and with SunGard Higher Education staff. SCTNet lists are easy to use, effective and totally uncensored.
SCTNet operates in a listserver environment. The major benefit of a listserver is that issues can be addressed to a specific forum and be automatically distributed to all subscribers. Therefore, everyone subscribed to a list is able to see and respond to messages sent to the list. It is important to remember that a message sent to a list is received and potentially read by everyone subscribed to that list!!
Click here to access the SCTNet Discussion lists
Texas DIR Clients
- The Texas DIR area is now located under the ActionWeb. Please login above to see Texas DIR.